App guide · Vonage

Vonage background noise: VBC and VCC give two different answers

By the LineSide desk · Vonage & Krisp materials read 2026-09-20

"Does Vonage have noise cancellation?" has two correct answers, because Vonage sells two different phone products. Vonage Contact Center (VCC) ships Enhanced Noise Cancellation — Krisp's engine embedded in the platform, enabled from the dashboard. Vonage Business Communications (VBC), the everyday business phone app, embeds nothing — its documented route is pairing the desktop app with the Krisp app. Step one is knowing which Vonage you're on.

Which Vonage are you actually using?

Thirty-second sort: if you make and take ordinary business calls in a Vonage desktop or mobile app, with extensions and voicemail, that's VBC. If you work a queue with a supervisor dashboard, dispositions and (typically) Salesforce integration, that's VCC. Companies run both at once, which is exactly how someone ends up reading a VCC feature page and hunting for a checkbox that doesn't exist in their VBC app.

Two Vonage products, two answers

Which Vonage are you on?

VCCVonage Contact Center

Enhanced Noise Cancellation, embedded (Krisp engine)
Your admin enables it from the VCC dashboard
Filters agent and caller sides

VBCVonage Business Communications

Nothing embedded in the desktop app
Documented route: pair it with the Krisp app
Profile → Settings → Audio: pick the Krisp devices

VCC: Enhanced Noise Cancellation, embedded Krisp

The contact-center product is the strong story. On March 26, 2024, Vonage announced Vonage Enhanced Noise Cancellation for VCC, built on Krisp's voice-AI engine. The claims that matter, from the announcement itself (re-read 2026-09-20):

It's "fully embedded and available out of the box" — no separate installs on agent machines, no per-desk audio projects.
Admins enable it from the VCC dashboard — the announcement's phrasing is that customers simply click to add the feature.
It filters both directions — background noise and voices on the agent side and the caller side, which is the combination that actually moves call-quality metrics on a floor.

If you run a VCC floor and agents are fielding noise complaints, this is a dashboard conversation with your admin, not a software-shopping trip. The honest caveats: it's an admin-level control (agents can't self-serve it), and availability/packaging details for your account are a question for your Vonage rep — the public material doesn't publish a plan matrix, so we won't invent one.

VBC: nothing embedded — the documented pairing instead

The VBC desktop app advertises no built-in noise suppression. What exists instead is unusually official: Krisp's help center maintains a "Set up Vonage Business with Krisp" article — vendor-documented compatibility, not a community hack (article confirmed live 2026-09-20; Krisp's help pages block automated readers, so open it directly for screenshots). The setup it describes:

Install Krisp. It appears system-wide as Krisp Microphone and Krisp Speaker.
In VBC, swap the devices. Go to your profile name → Settings → Audio, change Speaker and Microphone to the Krisp devices, and save.
In Krisp, pick your real hardware. Select the physical mic and speaker you actually use, then enable the noise-removal toggles for the directions you want — mic (what callers hear), speaker (what you hear).
Test against real noise. Keyboard, fan, someone talking nearby. And re-check the VBC device pickers after app updates — device swaps are the setting updates love to undo.

Since the filtering happens in the virtual device, this same pattern keeps working across everything else on your machine — one Krisp install cleans VBC, your meeting tool, and any SIP softphone alike. Setup order, pricing and the free-tier fine print live in Krisp for VoIP calls.

What about the Vonage mobile apps?

Short and honest: we found no built-in noise suppression advertised for the VBC mobile apps either, and the Krisp pairing above is a desktop pattern — virtual audio devices aren't a thing you install on a phone, and Krisp's noise-removal minutes are a desktop-app concept in its own docs. So if a call matters and your environment is loud, the practical moves are unglamorous: take it from the desktop app where your filtering lives, get somewhere quieter, or get the mic closer to your mouth so the voice-to-noise ratio does the work the software can't. We'd rather say that plainly than pretend a toggle exists.

Don't skip the free layer

Both Vonage products still sit downstream of your OS microphone chain, and the boring fixes remain the highest-value ones: correct input device after every dock/undock, gain around the middle, boost off, one suppressor per direction. The softphone mic settings guide is the ten-minute version — free, and it pays us nothing, which is exactly why we lead with it.

The VBC noise fix, from the tool Vonage itself picked

Vonage chose Krisp's engine for its contact-center product; VBC users get the same technology by running the Krisp app as a virtual mic and speaker. 7-day free trial, no card required; paid plans from $8/month billed annually (checked 2026-09-20).

Set up Krisp with VBC → Sponsored line: subscribe through this button and Krisp may pay LineSide a commission. The free OS-chain fixes above come first; VCC customers should talk to their admin before buying anything.

Quick answers

Does Vonage have built-in noise cancellation?: In Vonage Contact Center, yes — Enhanced Noise Cancellation, powered by Krisp, enabled from the VCC dashboard (announced March 26, 2024). In the VBC business phone app, no — the documented route is pairing VBC with the Krisp app as a virtual device. Checked 2026-09-20.
Does Vonage's noise cancellation clean the caller's side too?: VCC's embedded feature does — Vonage's announcement says it eliminates noise and voices on both the agent and caller sides. On VBC, you get the same effect by enabling Krisp's speaker-side filtering.
I'm on VCC — why can't I find the noise setting?: Because it's an administrator control in the VCC dashboard, not an agent-side toggle. Ask whoever owns your VCC configuration to enable it.
Will a codec change fix my Vonage noise?: No — codecs carry audio, they don't clean it. If the noise is digital (crackle, stutter, warble) rather than environmental, the problem is network, not acoustics: our codec and line-noise guide shows how to tell them apart.

For how Vonage's situation compares to RingCentral, Dialpad, 3CX, Aircall and Zoiper, the cornerstone VoIP background noise guide keeps the dated six-app matrix.